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E-Commerce Customer Service Representative

Job Responsibilities
As a Customer Service Representative, you will primarily work in an office and retail warehouse environment. While handling all customer service inquiries, you will represent the company in a most favorable light, always keeping a level head and using a "customer is always right" mentality. Your duties will include becoming a primary customer-facing representative via email, phone and chat interactions. We request at least 3 years of experience.
Other responsibilities for the Customer Service Representative role include:
excellent attendance and reliability
Level Headedness - must stay calm with complicated and difficult customers
reliable transportation
initiative and motivation, able to work at a fast, consistent pace
must be a self-starter and able to work independently
well organized and attention to detail
follow directions and ask questions when unsure of something
basic computer skills
familiarity with email and chat correspondence
excellent phone etiquette
comfortable with assisting all types of customers & varying customer needs
Job Requirements
As a customer service representative, you must be able to work in a team-oriented environment. You must be able to communicate well with management and fellow employees. Ideal candidates have a very positive attitude and previous customer service experience.
Other requirements of the Customer Service Representative role include:
High school diploma or equivalent certification preferred
3+ year of customer service experience preferred
Must pass Background Check

Job Snapshot
Employment Type: Full-Time
Compensation: $11-13.00 per hour (commensurate with experience & qualifications)
Job Type: Customer Service/Office Admin
Education: High School or equivalent and higher
Experience:
3 year preferred
Industry: Internet, Curtains
References: 1 personal and 1 professional

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